We take pride in our products and we care about our customers satisfaction. If you are unhappy with your order and/or purchase, please notify us immediately (within 24 hours) of your concern. We will do our best to address your concern, however, we do not issue a refund unless the error is fully on our part, but we will provide an in-store credit for a future purchase.
We understand that plans can change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email within 24 hours of placing your order and a full refund will be issued. This cancellation policy DOES NOT apply to bulk, wholesale, business or custom orders. There is a non-refundable 50% deposit that applies to all bulk, wholesale, business or custom orders. Please be sure to review your plans thoroughly before placing your order.
Cancellations are not accepted beyond the 24 hours of ordering and they are charged in full if cancellation is done after 24 hours of ordering or if cancellation is done within three (3) business days before receiving a bulk, wholesale, business or custom order. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase and preparation of the order.
Custom orders that are not picked up within 24 hours of the due date or delivered within 24 hours of the due date because of an error on the customers part, will NOT be refunded. Orders that require delivery or shipping and cannot be delivered due to customer’s wrong information or availability will be taken back or shipped back to our bakery and stored for just 24 hours until further notice from customer. Because of the nature of our business and our quality and freshness assurance, after 24 hours these items will be donated or disposed. Should you require to reschedule the delivery or shipping, you will be responsible for an additional delivery or shipping charge and NO refund nor store credit will be issued. Due to the integrity we uphold with our products we will not re-ship any products after 48 hours of baking, please be sure to provide the correct information and confirm the delivery protocol for your community to ensure the package arrives on time.
Please note that this Refund and Cancellation Policy and the price list may be subject to modifications and change without notice.
Rosemary Honey, LLC reserves the right to post photographs and images of any of our work on our website and other social media sites with the exception of images showing the faces of customers without their prior consent.